Improving Communication Archives

17 05, 2016

How to Turn Clients Away Without Creating Offense

2019-03-20T21:27:30+00:00By Debra L. Bruce, JD, PCC.|2 Comments

Turn clients away without creating offense I’ve written about warning signs that a potential new client may be a train wreck waiting to happen to your law practice. If you pay attention to such warnings, then you may find yourself wondering just how to turn clients away without creating offense. That’s just what one of my clients struggled with recently. Here are my thoughts and thoughts from other attorneys, too.

How NOT to Turn Clients Away

Attorneys have a variety of ways that they handle potentially undesirable clients. Here are 3 methods that I do NOT recommend using to decline the representation. […]

4 11, 2014

“We Have Met the Enemy, and He is Us”

2019-02-21T23:25:16+00:00By Debra L. Bruce, JD, PCC.|1 Comment

When you’re searching for solutions to personnel problems in the office, take steps to make sure you have accurately identified the source of the problem.You need to uncover obstacles to good performance by your office staff by being sure they have the necessary training, optimal equipment and clear instructions.

What if you’ve done all of these things, but you’re still getting poor performance? Is it time to terminate him? Perhaps. Perhaps not.

Have you had difficulty finding anyone who could perform these job responsibilities well? Have you had trouble keeping the talent who did perform well? You might first verify that you are paying a competitive salary. If you are underpaying the market, talented personnel may not be attracted to the position, or they may parlay the experience and training they get in your office to a higher paying job. […]

2 09, 2014

Humorous Client Misconceptions

2019-03-20T21:32:53+00:00By Debra L. Bruce, JD, PCC.|Comments Off on Humorous Client Misconceptions

Clients get confused sometimes and we are all aware of how that can lead to misunderstandings. However, many of their misconceptions are quite humorous and I have compiled several of these for today’s post. Hopefully this will offer you a little break from your daily grind while you read some of their “ideas” about their cases. If you are a new lawyer, perhaps this information can help you head off some misunderstandings in the future.

First, some misconceptions about domestic relations matters:

1. I don’t need to negotiate with my spouse. The Domestic Relations Court will resolve my case and my problems.

2. Joint custody or shared parenting automatically means we will split time with the children on a 50/50 basis.

3. Since the divorce wasn’t my idea, I shouldn’t have to endure changes to my lifestyle, like selling the house, getting a job or experiencing a lower standard of living. […]

1 07, 2014

What Clients Want

2019-02-21T23:25:20+00:00By Debra L. Bruce, JD, PCC.|Comments Off on What Clients Want

In 2000 Mel Gibson starred in a movie called “What Women Want” in which a freak accident caused his character, Nick Marshall, to suddenly have the ability to hear women’s unspoken thoughts. He initially found it to be a very disconcerting experience, because (1) he discovered that he had some erroneous assumptions, and (2) women’s impressions of him were not very flattering. In fact, many of them thought he was a jerk. It turned out that what they said to him and what they actually thought did not exactly coincide.

Eventually, however, Nick realized that he could use his new abilities to do research that would allow him to understand women better. He began to modify his own assumptions, expectations, perceptions, and behaviors, based on his research. His interactions became more effective and enjoyable. He became more successful in his career. […]

5 11, 2013

Unexpected Resource for Client Effectiveness Tips

2019-02-21T23:25:26+00:00By Debra L. Bruce, JD, PCC.|Comments Off on Unexpected Resource for Client Effectiveness Tips

I seem to know a lot of attorneys with special needs children. One of them described to me how he manages himself and his special needs child in situations that might increase her stress. As he described his process, it reminded me of how effective lawyers steer their clients through the twists and turns of the legal process.

In this time of economic turmoil and uncertain futures, today all lawyers have stressed out clients to deal with. See if this parent’s process for a special needs child might help you be more effective in managing both yourself, and those you advise, in stressful situations. […]

17 09, 2013

Why Can’t We Listen?

2019-02-22T23:23:18+00:00By Debra L. Bruce, JD, PCC.|Comments Off on Why Can’t We Listen?

20130916 Stephen Scholl Introducing guest blogger – Stephen Scholl

Stephen G. Scholl is a 40-year veteran civil trial attorney who today helps people resolve business and interpersonal conflict without litigation. As a Peacemaker, he employs innovative approaches that promote healing and restoration of relationships that have been compromised in legal disputes. To learn more about Peacemaking visit www.solveconflict.com or contact steve@solveconflict.com.

When I’m in conflict with another person, listening is tough. Voices and tensions escalate as the dispute heats up. Each of us concludes that the other is tuning out. What happens? We keep repeating our positions, hoping that the other side will finally “get it.” In this pattern, either the conflict will intensify further or issues will get stuffed into inventory. Inability to listen is a major contributor to the deepening of conflict. […]

11 09, 2013

Finding Work: 8 Reasons for and 4 Warnings about using LinkedIn

2019-03-20T21:40:19+00:00By Debra L. Bruce, JD, PCC.|Comments Off on Finding Work: 8 Reasons for and 4 Warnings about using LinkedIn

“Why would I want a LinkedIn profile? I keep up with my friends and connections on Facebook.” That’s what young lawyers looking for work often say when I ask them about networking and how they use LinkedIn. Older lawyers often view any kind of social media as a waste of time. Whether “looking for work” means job-hunting or client development, LinkedIn can be a useful tool. Here are 8 reasons why.

1. Professional Focus

LinkedIn focuses primarily on business connections by highlighting companies and their employees and former employees. Although LinkedIn has a collaborative culture like most other social media, it provides a forum to strut your stuff tastefully, because participants tacitly acknowledge its self-promotional and business networking purpose. Clients, recruiters, and employers come to LinkedIn looking for what you have to offer. Journalists also peruse LinkedIn for knowledgeable people to interview about newsworthy topics. […]

25 07, 2013

Bloomberg Law Makes My Day!

2019-02-26T19:26:11+00:00By Debra L. Bruce, JD, PCC.|Comments Off on Bloomberg Law Makes My Day!

OMG! I am excited and I owe a big “Thank You!” to Bloomberg Law. Finally Siri can understand me!
Maybe I can pay it forward by helping other sufferers from my problem. Let me explain.

I’m an avid fan of technology and I use my iPhone a lot. I’m not a good thumb typist, however. So when I want to send an email or text, do a Google search or jot a note to myself on my iPhone, I prefer to dictate it to Siri. […]

6 03, 2013

How to Properly Shorten Client Meetings That Drag On

2019-03-11T21:19:59+00:00By Debra L. Bruce, JD, PCC.|2 Comments

In my last post, I wrote about how to recognize bad clients before you make the mistake of taking on the representation. Among the responses I received, there was a request to discuss how to deal with basically good clients with a few unappealing behaviors. These are clients you want to keep, but you just wish that it was a little easier to deal with them in some respect. In this post I’ll make some suggestions on how to wrap up meetings with clients who take up too much of your time. […]

12 02, 2013

Picking the Wrong Clients? You Can’t Blame the Wreck on the Train

2019-03-20T22:20:16+00:00By Debra L. Bruce, JD, PCC.|2 Comments

Lyrics from the song: “You Can’t Blame the Wreck on the Train” by Terri Sharp:

“When the gates are all down
And the signals are flashing
And the whistle is screaming in vain,
And you stay on the tracks, ignoring the facts
Well then, you can’t blame the wreck on the train.”

Almost all lawyers have rued their decision to take on some client, and with hindsight can recognize the warning signs that they disregarded. Many of us learned our lessons the hard way, but you don’t have to. Well…you probably will learn the hard way that a difficult client can cause you a lot more harm than the lost fees you wind up writing off. But after one such experience, if you ignore these warning signs, then you can’t blame the wreck on the train. […]

Make an Appointment

Setting goals for
your life and career?

How NOT to Turn Clients Away

Make an Appointment

Setting goals for your life and career?

Setting goals for
your life and career?