Questions May Be the Answer for Performance Problems
Do you have an employee who just doesn’t seem to be performing up to snuff? Is there a way to rehabilitate that employee? Or do you have to choose between termination and tolerating inferior performance? Employee turnover is time consuming, disruptive, costly and often bad for office morale (including yours). Before jumping to the conclusion that the employee just isn’t working out, it’s worth making sure that the problem does not lie elsewhere. If you don’t eliminate that possibility, you may be doomed to experience the same song, second verse with the next employee.
Managers often think that employees don’t do what they are supposed to do because they don’t want to, don’t care or are incompetent. That would lead to the conclusion that the manager must terminate the employee or settle for poor performance. However, in his bestseller Why Employees Don’t Do What They’re Supposed to Do and What to Do About It, Ferdinand Fournies points out that managers sometimes unwittingly create situations that cause the poor performance they complain about. What if getting better performance from your employee were as simple as changing your own behavior […]