Raising the Bar Archives

3 11, 2022

5 Common Concerns When Delegating Work and How to Tackle Them

2022-11-03T15:07:04+00:00By Debra L. Bruce, JD, PCC.|Comments Off on 5 Common Concerns When Delegating Work and How to Tackle Them

1 “If I don’t do it myself, it will not be done right”

This is the first thought that comes to our minds when delegating isn’t part of our everyday routine yet. It’s common and understandable, yet it’s far from being beneficial for you or your firm. Believing that you’re the only person that can perform a task effectively will not only make you waste resources but, if you think about it, it can also be a little naive. For example, how many good law firms are out there? How many competent, efficient, committed, and even perfectionist legal practitioners have you met throughout your entire career? How many people are as passionate as you about law, that will want to perform their job properly? You can be absolutely certain that there are people out there that can, and will, be the right fit for your practice, the key is knowing how to choose the right person. […]

17 05, 2016

How to Turn Clients Away Without Creating Offense

2019-03-20T21:27:30+00:00By Debra L. Bruce, JD, PCC.|2 Comments

Turn clients away without creating offense I’ve written about warning signs that a potential new client may be a train wreck waiting to happen to your law practice. If you pay attention to such warnings, then you may find yourself wondering just how to turn clients away without creating offense. That’s just what one of my clients struggled with recently. Here are my thoughts and thoughts from other attorneys, too.

How NOT to Turn Clients Away

Attorneys have a variety of ways that they handle potentially undesirable clients. Here are 3 methods that I do NOT recommend using to decline the representation. […]

15 04, 2016

Lists Improve Lawyer Time Management

2019-03-20T21:29:08+00:00By Debra L. Bruce, JD, PCC.|Comments Off on Lists Improve Lawyer Time Management

Attorneys use lists to improve lawyer time management

“Duh! Tell me something I don’t already know,” you might have said to yourself when you read this headline about lawyer time management. I’m sure you already have some kind of list on your desk, on your computer, or on your mobile device right now. And yet, I frequently find myself coaching lawyers about creating and reviewing lists to improve lawyer time management and reduce the overwhelm of modern law practice.

There are many different kinds of lists with different functions and different ways to manage them. This post will include a “list of lists” and a brief description of their benefits or functionality. Check out David Allen’s, best-selling book Getting Things Done and his website of the same name for more elaboration on some of these ideas. I also invite you to share your suggested additions to this list in the comments below. […]

5 05, 2015

Where Can I Find a Virtual Paralegal to Match My Practice?

2019-03-20T21:29:49+00:00By Cathy L Ribble ACP|2 Comments

“There just are not enough hours in the day to do everything myself! I want to improve my work-life balance by delegating tasks, but no one is available. I keep reading and hearing about virtual paralegals and virtual assistants as affordable options, but I wonder: Where can I find virtual support which meets the needs of my law practice?”

Solo and small firm attorneys often share these same thoughts. For both groups, virtual paralegal or virtual assistant support is often the perfect solution provided you find the assistant who matches your needs. The first step is deciding what task(s) you want to delegate. That list will grow quickly if you could find the right person. Your next move will be checking out the following sources to identify the names of virtual paralegals or virtual assistants who have experience in your practice area. […]

5 04, 2015

Overcoming Fears of Virtual Legal Assistants

2019-03-20T21:30:37+00:00By Debra L. Bruce, JD, PCC.|2 Comments

Is running your law practice growing to more than you can handle, but maybe not enough for full-time help? As a prudent business person, perhaps you aren’t ready to make the commitment to hire more staff or to lease additional space to accommodate them. If you find yourself working too many long hours just to keep up, and doing work that you should be delegating, maybe it’s time to experiment with a virtual paralegal or virtual administrative assistant. Virtual workers can permit you to flexibly expand and contract your office staff as your needs fluctuate on a project by project basis. […]

2 12, 2014

Overcome Bad Habit Loops

2019-02-21T23:25:14+00:00By Debra L. Bruce, JD, PCC.|Comments Off on Overcome Bad Habit Loops

This year is almost over. As you think about next year, do you have things you want to do differently? Have you started contemplating your New Year’s Resolutions yet? Do you notice some of the same items on your list that you had last year? Perhaps you are a victim of “the power of habit.”

New York Times business reporter, Charles Duhigg, published an excellent book called The Power of Habit: Why We Do What We Do in Life and Business in 2012. He summarized research by neuroscientists on habits and provided illuminating case studies of how people and companies broke bad habits and transformed their futures. Using the research and principles Duhigg described, I’ll provide some guidance on how you can look at the patterns in your life to design structures for better habits in the future. […]

4 11, 2014

“We Have Met the Enemy, and He is Us”

2019-02-21T23:25:16+00:00By Debra L. Bruce, JD, PCC.|1 Comment

When you’re searching for solutions to personnel problems in the office, take steps to make sure you have accurately identified the source of the problem.You need to uncover obstacles to good performance by your office staff by being sure they have the necessary training, optimal equipment and clear instructions.

What if you’ve done all of these things, but you’re still getting poor performance? Is it time to terminate him? Perhaps. Perhaps not.

Have you had difficulty finding anyone who could perform these job responsibilities well? Have you had trouble keeping the talent who did perform well? You might first verify that you are paying a competitive salary. If you are underpaying the market, talented personnel may not be attracted to the position, or they may parlay the experience and training they get in your office to a higher paying job. […]

7 10, 2014

Who Will Pinch-Hit for an Injured Solo?

2019-03-20T21:31:45+00:00By Debra L. Bruce, JD, PCC.|Comments Off on Who Will Pinch-Hit for an Injured Solo?

A lawyer client recently posed a question to me about obtaining professional liability insurance. She practiced in a larger firm, and now she wants to start her own solo practice. Solos face some unique issues in obtaining insurance and making disaster contingency plans. Some legal malpractice carriers require a solo to designate a back-up attorney who will step in for her if she is incapacitated due to illness, injury, or even death. How does a solo find a lawyer willing to do that? Here are some of my suggestions:

Perhaps you have a colleague with a similar practice in a solo or small firm. They need lawyers available to cover for them, too. By making a reciprocal arrangement, you may be able to persuade a lawyer to take on that daunting responsibility.

If you don’t know someone who would be a good fit, however, it’s time to develop some additional relationships. How could you go about that? […]

5 08, 2014

“Circle of 8”

2019-02-21T23:25:19+00:00By Debra L. Bruce, JD, PCC.|Comments Off on “Circle of 8”

Mastermind groups are a small group of colleagues who meet regularly and can provide support, accountability, solution brainstorming and a sense of community in your law practice. Mastermind partners usually share experience and resources. They can also offer crucial reality checks that keep you from launching bad ideas.

You can create your own support and referral group that can be particularly helpful for your law business. It is called the “Circle of 8,” so named because it shouldn’t have more than eight members. It is a hybrid of a mastermind group and a business networking group. It consists of a limited number of select entrepreneurs in related, but non-competitive businesses. Besides the masterminding aspect, the Circle of 8 differs from traditional networking or leads generation groups because (i) the number is limited, (ii) all the participants serve a similar target audience, and (iii) the members are handpicked.

Circle of 8 Benefits

A Circle of 8 delivers value in many ways. As a result of the shared target audience, the members jointly have a 360 degree view of their market, with which they can educate and support each other. Your circle members may come into contact with someone needing your services before you do, so they can be good referral sources. You’ll be able to provide better service to your clients by confidently introducing them to reliable resources for their non-legal needs. Circle members may hear opinions expressed by your potential clients about what they really appreciate in legal services, or dislike about other lawyers, giving you an edge on your competition. They may be able to give you valuable feedback about your own services that your clients don’t tell you. Participants may collaborate to put on seminars or other marketing […]

1 07, 2014

What Clients Want

2019-02-21T23:25:20+00:00By Debra L. Bruce, JD, PCC.|Comments Off on What Clients Want

In 2000 Mel Gibson starred in a movie called “What Women Want” in which a freak accident caused his character, Nick Marshall, to suddenly have the ability to hear women’s unspoken thoughts. He initially found it to be a very disconcerting experience, because (1) he discovered that he had some erroneous assumptions, and (2) women’s impressions of him were not very flattering. In fact, many of them thought he was a jerk. It turned out that what they said to him and what they actually thought did not exactly coincide.

Eventually, however, Nick realized that he could use his new abilities to do research that would allow him to understand women better. He began to modify his own assumptions, expectations, perceptions, and behaviors, based on his research. His interactions became more effective and enjoyable. He became more successful in his career. […]

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1 “If I don’t do it myself, it will not be done right”

How NOT to Turn Clients Away

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Setting goals for your life and career?

Setting goals for
your life and career?