attorney client relationships

13 11, 2012

Cultivating the Courage to Ask for Business – Part 3

2019-03-20T22:22:33+00:00By |2 Comments

This is Part 3 of a 3 part series in which Debra L. Bruce talks to attorneys about less painful and more effective ways to ask for business from potential clients.

Networking Is Key

So how do you get into conversations with potential clients, or create the connections that can improve your likelihood of success, without making cold calls or being pushy? Networking is key. One in-house counsel said, “I enjoy talking to new people who introduce themselves at a conference or an event, particularly if they are confident, poised and friendly – without being overly aggressive.” Another said, “In order for a law firm attorney to have some chance of getting my business, I almost always would need to have met that person and ideally have had an opportunity to interact with them in a legal setting, such as serving on a bar committee or participating on the same seminar panel or co-authoring an article with them.”

So don’t give up on speaking, writing, bar service and trade association activity just because your phone doesn’t ring the next day. You are demonstrating your expertise and putting in place relationship building blocks. If you don’t meet a potential client, you might get to know someone who can later make an important introduction or referral. Corporate counsel frequently seek referrals from lawyers they trust, particularly other corporate counsel. […]

8 11, 2012

Cultivating the Courage to Ask for Business – Part 2

2019-03-20T22:23:24+00:00By |2 Comments

This is Part 2 of a 3 part series in which Debra L. Bruce talks to attorneys about less painful and more effective ways to ask for business from potential clients.

First Downs vs. Touchdowns

If your prospect hasn’t jumped at the chance to retain your services, he may not have the necessary confidence that you can bring real value to him. Or perhaps he doesn’t have the authority to move forward. Instead of going for a touchdown by asking for the business, just try to keep scoring first downs. Consistent first downs will eventually turn into a touchdown, if you don’t fumble. […]

6 11, 2012

Cultivating the Courage to Ask for Business – Part 1

2019-04-01T20:52:45+00:00By |3 Comments

This is Part 1 of a 3 part series in which Debra L. Bruce talks to attorneys about less painful and more effective ways to ask for business from potential clients.

Many lawyers, both men and women, blanch at the thought of having to ask for business, and I don’t blame them. In my opinion, it’s often a mistake, and it should be scary to do something clumsy or annoying. Common advice about “asking for the business” may drive sales in low risk transactions, but drive away potential clients with complex and risky issues.

Nevertheless, lawyers do need to develop business, and expressing your interest in working with someone can make a difference. How do you drum up the courage to do that? In short, it’s a lot less scary if you have laid the right groundwork beforehand. To help illustrate what potential clients want to hear from lawyers, I did an informal survey of a number of in-house counsel about how they like to be approached for business. My thoughts and their responses are intermingled in this article. […]

8 03, 2011

What You Don’t Know CAN Hurt You

2019-03-21T20:09:07+00:00By |Comments Off on What You Don’t Know CAN Hurt You

I have had my business and personal accounts at the same bank for 16 years, but for over a year, I have been thinking of changing banks.  In fact, I would have already moved my accounts if it weren’t such a hassle to transfer all those automatic payments.  I had the intention to find a better bank one day.

What does my bank account have to do with your law practice?  […]

21 02, 2011

On Presidents Day: Abraham Lincoln’s Advice on Lawyering

2019-04-01T20:43:35+00:00By |3 Comments

Around 1850 Abraham Lincoln wrote some sound advice to lawyers and those contemplating becoming lawyers.  Over 160 years later, his advice is still worth heeding.  Hat tip to  Tom Adolph, a partner at Jackson Walker L.L.P., for sharing this with me. Here are Lincoln’s words:

“I am not an accomplished lawyer. I find quite as much material for a lecture in those points wherein I have failed, as in those wherein I have been moderately successful. The leading rule for the lawyer, as for the man of every other calling, is diligence. Leave nothing for to-morrow which can be done to-day. Never let your correspondence fall behind. […]

13 12, 2007

Send Holiday Greetings That Really Connect

2019-02-10T23:15:55+00:00By |Comments Off on Send Holiday Greetings That Really Connect

The holidays and year end present many opportunities for enhancing existing client relationships and developing new prospects. Many attorneys don’t take full advantage of the opportunities, however, because they fail to invest a little forethought. Here are some ideas to consider if you engage in the venerable tradition of sending out holiday greetings.

When to Send Out Greetings

Although the number of holiday cards sent out has declined over the last decade, it is still difficult to stand out in the flurry of holiday communication. Some lawyers have migrated to sending Thanksgiving cards. What an excellent opportunity to express gratitude for your clients’ trust and confidence in you, as demonstrated by their business. Alternatively, you might choose to adopt the French tradition of sending New Year’s cards. Either way, at least your card won’t be buried in a stack of other cards. If you want to showcase your firm’s experience in representing clients who do business in China, perhaps you should consider sending out Chinese New Year cards.

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