Client Development for Lawyers Archives

5 08, 2014

“Circle of 8”

2019-02-21T23:25:19+00:00By Debra L. Bruce, JD, PCC.|Comments Off on “Circle of 8”

Mastermind groups are a small group of colleagues who meet regularly and can provide support, accountability, solution brainstorming and a sense of community in your law practice. Mastermind partners usually share experience and resources. They can also offer crucial reality checks that keep you from launching bad ideas.

You can create your own support and referral group that can be particularly helpful for your law business. It is called the “Circle of 8,” so named because it shouldn’t have more than eight members. It is a hybrid of a mastermind group and a business networking group. It consists of a limited number of select entrepreneurs in related, but non-competitive businesses. Besides the masterminding aspect, the Circle of 8 differs from traditional networking or leads generation groups because (i) the number is limited, (ii) all the participants serve a similar target audience, and (iii) the members are handpicked.

Circle of 8 Benefits

A Circle of 8 delivers value in many ways. As a result of the shared target audience, the members jointly have a 360 degree view of their market, with which they can educate and support each other. Your circle members may come into contact with someone needing your services before you do, so they can be good referral sources. You’ll be able to provide better service to your clients by confidently introducing them to reliable resources for their non-legal needs. Circle members may hear opinions expressed by your potential clients about what they really appreciate in legal services, or dislike about other lawyers, giving you an edge on your competition. They may be able to give you valuable feedback about your own services that your clients don’t tell you. Participants may collaborate to put on seminars or other […]

1 07, 2014

What Clients Want

2019-02-21T23:25:20+00:00By Debra L. Bruce, JD, PCC.|Comments Off on What Clients Want

In 2000 Mel Gibson starred in a movie called “What Women Want” in which a freak accident caused his character, Nick Marshall, to suddenly have the ability to hear women’s unspoken thoughts. He initially found it to be a very disconcerting experience, because (1) he discovered that he had some erroneous assumptions, and (2) women’s impressions of him were not very flattering. In fact, many of them thought he was a jerk. It turned out that what they said to him and what they actually thought did not exactly coincide.

Eventually, however, Nick realized that he could use his new abilities to do research that would allow him to understand women better. He began to modify his own assumptions, expectations, perceptions, and behaviors, based on his research. His interactions became more effective and enjoyable. He became more successful in his career. […]

12 02, 2014

Strategies for Expanding into a New Practice Area

2019-02-21T23:25:23+00:00By Debra L. Bruce, JD, PCC.|1 Comment

Many areas of law practice tend to cycle up and down over time. Savvy attorneys keep enough capital reserves to get them through the predictable lean times. The business volatility in recent years has some worried lawyers seeking to build up a practice in a different area of expertise. I wrote about ways to get experience that you don’t already have, but perhaps you dabble now and then in another area. Here are some tips on building up your visibility and expertise in a practice area you aren’t known for.

1. Choose an additional practice area that complements your existing practice.

Your credibility will be higher if there is some overlap between your new practice area and what you already have a reputation for. When real estate, securities or other transactional practices wane, some transactional lawyers step over into litigation involving similar subject matter expertise. To begin making such a transition, offer to consult on cases with trial lawyers you know. Many commercial litigators take on such a wide variety of cases that they don’t have your depth of expertise or awareness of the numerous laws that may impact the case they just took on. […]

7 01, 2014

Avoiding the Commoditization of Your Law Practice

2019-02-21T23:25:24+00:00By Debra L. Bruce, JD, PCC.|Comments Off on Avoiding the Commoditization of Your Law Practice

My article in 2007 about some of the potential ramifications of law firms going public generated quite a number of reader responses. One email asked a question that intrigued me. The reader asked how he could keep his law practice from becoming commoditized. Both small and large law firms should be asking themselves that, because the tide has already turned toward the commoditization of many legal services.

What are commodity legal services? Generally, legal services that involve routine and predictable legal issues that can be systematized into forms and processes. […]

5 11, 2013

Unexpected Resource for Client Effectiveness Tips

2019-02-21T23:25:26+00:00By Debra L. Bruce, JD, PCC.|Comments Off on Unexpected Resource for Client Effectiveness Tips

I seem to know a lot of attorneys with special needs children. One of them described to me how he manages himself and his special needs child in situations that might increase her stress. As he described his process, it reminded me of how effective lawyers steer their clients through the twists and turns of the legal process.

In this time of economic turmoil and uncertain futures, today all lawyers have stressed out clients to deal with. See if this parent’s process for a special needs child might help you be more effective in managing both yourself, and those you advise, in stressful situations. […]

8 10, 2013

Build Your Law Practice: Become a Network Resource Hub

2019-02-21T23:25:26+00:00By Debra L. Bruce, JD, PCC.|Comments Off on Build Your Law Practice: Become a Network Resource Hub

Suzanne Meehle wrote a nice post called With a Little Help from My Friends about the value to a lawyer of network development, whether inside or outside your organization. A network of co-workers, friends and acquaintances can help you build your law practice and be the best lawyer you can be. Here are some things a good network can do for you:

1. Refer business to you;
2. Answer legal questions outside your area of expertise;
3. Act as a sounding board as you puzzle out a tough legal issue;
4. Share tips and methods for effectively running your law practice;
5. Save you from reinventing the wheel by sharing a starting form for a document you need to draft;
6. Take care of your good clients on matters you don’t usually handle;
7. Cover for you when a vacation or emergency takes you away from the office;
8. Make recommendations about vendors, software or technology they have found reliable; and
9. Introduce you to speaking, writing or leadership opportunities that will get your name out there. […]

17 07, 2013

Updating Your Marketing Strategy

2019-03-20T22:08:10+00:00By Debra L. Bruce, JD, PCC.|2 Comments

Back in 1980 when I started practicing law, lawyers touted this client development strategy: “Just do good work.” Even back then, that sounded naïve and simplistic to me, but perhaps it had validity when there were fewer lawyers competing for clients. The number of attorneys has almost tripled since then, yet I still hear experienced lawyers give newer lawyers that same business development advice.

The legal world has changed, however, and the old ways need a makeover. This article will provide a few ideas for updating some well-worn (and perhaps worn-out) business development strategies. […]

28 03, 2013

A Chance to Grab a Better Law Firm Website Name

2019-03-11T21:17:38+00:00By Debra L. Bruce, JD, PCC.|Comments Off on A Chance to Grab a Better Law Firm Website Name

There’s a big shake up going on in the world of internet domain names. The Internet Corporation for Assigned Names and Numbers (ICANN) is accepting applications for new generic Top Level Domains (TLDs). Top Level Domains are the second half of your website name – the part that follows the “dot,” such as .com, .net and .info. Historically, ICANN authorized only 22 generic TLDs and 248 country code TLDs, like .ca or .fr. Recently, however, ICANN began accepting applications for the issuance of new descriptive TLDs, such as .book or .auto.

So why should you care about all this mumbo jumbo? […]

6 03, 2013

How to Properly Shorten Client Meetings That Drag On

2019-03-11T21:19:59+00:00By Debra L. Bruce, JD, PCC.|2 Comments

In my last post, I wrote about how to recognize bad clients before you make the mistake of taking on the representation. Among the responses I received, there was a request to discuss how to deal with basically good clients with a few unappealing behaviors. These are clients you want to keep, but you just wish that it was a little easier to deal with them in some respect. In this post I’ll make some suggestions on how to wrap up meetings with clients who take up too much of your time. […]

12 02, 2013

Picking the Wrong Clients? You Can’t Blame the Wreck on the Train

2019-03-20T22:20:16+00:00By Debra L. Bruce, JD, PCC.|2 Comments

Lyrics from the song: “You Can’t Blame the Wreck on the Train” by Terri Sharp:

“When the gates are all down
And the signals are flashing
And the whistle is screaming in vain,
And you stay on the tracks, ignoring the facts
Well then, you can’t blame the wreck on the train.”

Almost all lawyers have rued their decision to take on some client, and with hindsight can recognize the warning signs that they disregarded. Many of us learned our lessons the hard way, but you don’t have to. Well…you probably will learn the hard way that a difficult client can cause you a lot more harm than the lost fees you wind up writing off. But after one such experience, if you ignore these warning signs, then you can’t blame the wreck on the train. […]

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