improving communication in law firms Archives

15 03, 2011

Should A Solo Buy Law Practice Management Software?

2019-03-21T20:06:29+00:00By Debra L. Bruce, JD, PCC.|3 Comments

When a client calls unexpectedly about his matter, do you fumble to find the information you need, while the client wonders why you can’t answer the question? Do you have trouble sorting through all the appointments and deadlines on your calendar to identify the ones that relate to a particular case? Do you rely on your increasingly overloaded memory bank for conflict checks? Do you waste time locating old emails or pink message slips? Do you lose money because you can’t remember how much time you spent on a dozen different phone calls during the day? Do you ever wish you had access to something on your desk while out of the office? Have you lost hope of ever getting organized? […]

Handy Additions to Your Conflict Resolution Toolbox

2010-06-21T13:04:13+00:00By Debra L. Bruce, JD, PCC.|Comments Off on Handy Additions to Your Conflict Resolution Toolbox

“I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail,” observed the famous psychologist , Abraham Maslow. When it comes to conflict resolution, the only tool that most lawyers get from law school is a hammer.

Hammering your opponent might work in a trial, but it doesn’t create optimal outcomes in a casual disagreement. It doesn’t work very well when your “opponent” is your boss or someone you care about. It doesn’t foster healthy and productive on-going relationships at the office. Hammering the other side and trying to “win” tends to spawn resistance, rigidity, passive-aggressive behavior, escalation or chronic difficulties. Defeating your opponent rarely results in genuine resolution of the issue.

Lacking other tools, ironically, some lawyers avoid confrontation on their own behalf. I know a very effective trial attorney who wouldn’t return a shirt that was the wrong size. Conflict avoiders allow the biggest rainmaker or the loudest bully in the office to control decision-making, without benefit of their valuable input. Meanwhile the law firm experiences low morale, costly turnover, missed opportunities and wasteful mistakes.

To help you become more effective at resolving your own conflicts, as well as at helping clients resolve theirs, here’s a brief primer on a few techniques to add to your tool box. […]

How to Say “No” to a Partner

2009-03-16T18:45:09+00:00By Debra L. Bruce, JD, PCC.|Comments Off on How to Say “No” to a Partner

Author Anne Lamott says, “‘No’ is a complete sentence.” When you’re a junior associate facing a demanding partner in a law firm, however, it seems more like the path to a death sentence. How can you “be a team player,” yet protect your vital interests in your own health and well-being? Do you dare say “no” during an economic recession, when you see other lawyers getting laid off? Here are five strategies for taking care of your needs while still taking care of business.

1. Be proactive.

Minimize the number of occasions when you need to be reactive or negative. Do you work with a partner who has a pattern of dumping a new project on your desk on Friday at 3:00 p.m. with a Monday morning deadline? Try dropping by his office earlier in the week to discuss what may be coming up.

You might say, “I have an important commitment this weekend, so I want to make sure I cover all the bases for you by Friday. (Note: It’s important to insert that “for you.” It reassures him that you have his interests in mind.”) Are there any projects that you could find the need to hand off to me later? If so, I would like to know about them now, so that I don’t have to leave you in the lurch.” That last part forewarns him that you intend to stand firm, yet you care about what he cares about…him. […]

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