Is Your Listening Tuned to the Right Station?
“There is no such thing as a worthless conversation, provided you know what to listen for.”
—James Nathan Miller, Author
Many people think effective communication is simply choosing the right words to say. I submit, however, that poor listening skills create the biggest barrier to good communication.
Effective communicators listen attentively, but even attentive listeners can go astray. If a radio is not finely tuned to the right station, the reception gets garbled. Similarly, to fully understand a speaker’s message, a listener must properly tune in to the purpose of the speaking.
By way of illustration, most of us have whined about a frustrating problem at some point. We often know what to do about our problem, but we want to complain first in the hope of garnering some sympathy. Our frustration increases when listeners respond with suggested solutions to the problem. That wasn’t the kind of listening we wanted.
Many listeners miscue about the appropriate kind of listening required because most of us have a preferred approach that we use until we understand that something else is needed. We need to switch listening approaches to fit various situations. […]
Electronic Briefs: Hyperlinking Your Way to A Positive Outcome
by Cathy L. Ribble
A few months ago, one of my attorney clients called on his way home from a hearing to discuss the briefing schedule the judge had outlined for our case. The judge had also clearly indicated his preference for electronic briefs with hyperlinks to the cited legal authorities. I docketed the briefing deadline and began to research the additional steps required to provide the judge exactly what he wanted.
The first step for any litigation project is […]
Texas Hoof-in-Mouth Disease
I have long suffered from Texas Hoof-in-Mouth Disease. Susceptibility to the illness is a genetic trait passed down from generation to generation in my family. Some people may confuse our illness with the cattle disease, but I am speaking of a more virulent strain of the common foot-in-mouth disease.
Texas Hoof-in-Mouth Disease has caused me such pain and embarrassment in the United States that I simply will not describe all of its horrors. However, I don’t mind giving you an example of its tragic effect on another family member.
My mother’s manifestation of the disease sometimes resembles the symptoms of Turret’s Syndrome, causing words to come flying out of her mouth before she has a chance to consider them. For example, once when she looked at the protruding belly of a woman at church, the disease caused the words “I thought you had that baby already!” to leap out of her mouth. Just before walking off, the woman responded, “I did.” […]
Looking Back for Fun and Profit
Journalist Samuel Rubenfeld posted his personal 2011 year in review on Tumblr. Someone with the username “rofgile” posted his review of his 2011 investment picks on The Motley Fool forum. Bonnie Beckham posted in her blog for Boston.com some fun and interesting questions that her family answers as their year-end review each December. Yahoo! has a way to review your personal year of Facebook posts alongside events of the year.
There are many different focuses and many different ways to take stock of the old year as we launch the new year. The groundbreaking civil rights attorney, law school professor and first African-American federal judge, William Hastie reminded us why we need to do a review now and then. He said, […]
Identify Red Flags That Warn of Bad Clients
“Experience is that marvelous thing that enables you to recognize a mistake when you make it again.” ~ Franklin P. Jones
Every experienced lawyer has had at least one client that she wishes she never took on. Most of us have had quite a few. To stop repeating the same mistakes, make a list of all those undesirable clients. Think back on the initial conversations and meetings you had with them before you signed the engagement agreement. Were there any red flags that you ignored? What do those undesirable clients have in common with each other? Did they quibble over a retainer? Did they fail to bring requested documents to the first meeting? Were they wedded to victimhood? Were they unduly suspicious of you? Did their story seem to have holes in it? Did several of them come from the same referral source? Did you have an uncomfortable feeling about them that you just couldn’t nail down? Did their problem require you to do a lot of work that you don’t enjoy?
Write down whatever you noticed in your review, and keep the list handy. From now on, before you sign up a new client, take a moment to review that “Red Flag List,” and remember how you regretted ignoring it before. Turn mistakes into wisdom, by learning from them.
To Do or Not To Do
The season is upon us! You know — the season of fa-la-la-la-la, holiday decorations, greeting cards, family parties, gift buying, travel plans, winter snow storms, and year-end business. The list goes on, and on, and on, and on, and on, and on….too much to do and not enough time. If you make it to January 1, then your knee deep in a different set of tasks headed into tax season.
So what is a smart attorney or paralegal to do? Organization is key, but who has time – or money — right now to implement complicated practice management software?
SOLUTION: Pick one of these quick, easy and inexpensive online task management solutions. Register for a free user name and pick a password. Then start listing everything congesting your over-crowded mind. Start with just the basics by listing the task and assigning a deadline. That’s it!! You can expand your vision and develop a more-rounded solution when the time crunch has eased.